Question 1

How long will it take to receive my order?

Accepted Answer

Most orders arrive within 7–12 business days after processing. Shipping times may vary depending on the item and destination. Once your order ships, you’ll receive tracking information so you can follow its progress.

Question 2

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on the items in your order and delivery destination. You’ll see the total shipping cost before completing your purchase.

Question 3

Can I return or exchange an item?

Accepted Answer

Yes. We want you to be happy with your purchase. If you need to request a return or exchange, please review our Shipping & Returns policy for eligibility and instructions. If you have questions about your order, contact us at meganvibestore@gmail.com and we’ll be happy to help.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you’ll receive an email with tracking information. You can use the tracking link in that email to follow your package. Please allow a little time for the carrier to update the tracking information after your order ships.

Question 5

Why did I receive only part of my order?

Accepted Answer

If you ordered more than one item, your order may arrive in separate packages. Items can be fulfilled and shipped separately, so delivery dates may vary. You’ll receive tracking information as each package ships. There’s no need to worry if everything doesn’t arrive at the same time.

Question 6

What should I do if my item arrives damaged or incorrect?

Accepted Answer

We’re sorry your order didn’t arrive as expected. Please contact us at meganvibestore@gmail.com as soon as possible with your order number, a brief description of the issue, and clear photos of the item and packaging. We’ll review the information and help determine the appropriate next step.

Question 7

Can I change or cancel my order after it’s placed?

Accepted Answer

We begin processing orders as quickly as possible, so changes or cancellations cannot be guaranteed once an order has been placed. If you need to make a change or request a cancellation, contact us at meganvibestore@gmail.com as soon as possible with your order number. We’ll do our best to help if the order has not already entered fulfillment.

Megan Vibe Store Help Center

Frequently asked questions